COVID-19 Update Jan 4, 2022

Updated: January 4, 2022

The health and welfare of our employees and customers is a top priority at les amis du FROMAGE.  While some of these changes may pose an inconvenience to some of you, it’s important to us that we provide a safe place for our employees to work.

Please be aware of the following changes we have made to our daily routine.

We ask that anyone who is feeling unwell, or under self-quarantine to refrain from visiting us so that together we can ensure a safe and comfortable experience for everyone. Please come and visit us when you are feeling better.

Operating Hours

Both stores have updated hours and are open daily from 10am – 6pm (closed holiday Mondays).

Face Masks

To protect our employees and customers, all employees, customers and visitors to les amis du FROMAGE must wear a mask or face covering that fully covers the mouth and nose at all times while in the store. A face shield is not a substitute for a mask as it has an opening below the mouth. If you do not have a mask, we can provide you with one. 

If you are not able to wear a mask, then you will not be allowed to enter the store to shop. We would be happy to shop for you while you wait outside. You may also call head for curb side pick up. 

Hand Sanitizer

Hand sanitizer is no longer mandatory. We do have it available for you to use. It is located at the front of the store. 

Physical Distancing

Please respect the personal space of other shoppers while visiting the store. We recommend you allow 6 feet / 2 meters between yourself and other shoppers. We have installed several floor stickers around the store to remind you to keep your distance between yourself and other customers.

Please allow a safe distance between you and the customer in front / behind you when waiting to pay.

If you are accompanying small children, we ask that you please keep them with you at all times, and have them refrain from handling products in the store. 

Customer Limits

We are limiting the total amount of customers in the store at both locations. Please wait your turn to enter the store.

• Kitsilano – 4 persons maximum
• East Hastings – 8 persons maximum

Depending on how busy it is, we may be limiting the size of groups shopping in the store so that the maximum amount of shoppers can have access to the store. That means that we may be limiting group sizes to single shoppers if there is a lineup or if we are close to full occupancy.

This policy is in place so that we can minimize the amount of time that people have to wait in line. Thank you for supporting our choice.  

Cleanliness / Food Safety

• We are following mandated cleaning protocols throughout the store.
• All staff are wearing gloves at all times, and are washing their hands several times throughout the day.
• We have suspended offering product sampling until further notice.
• At this time, we are not allowing customers to use their own refillable containers and food wraps. 
• Reusable shopping bags are encouraged. Please try to keep them clean.

Phone / Email / Web Orders

To make things even easier for everyone, please phone in your order ahead of time.

• Kitsilano 604-732-4218

• East Van 604-253-4218

Please use this online order form to place your order. We are trying to have orders ready for pick up within 1 business day (or sooner if possible). We’ll call you once we receive your order. At that time, we will let you know of any shortages, and also to get your payment information.

We also expanded our online shopping options. This is a work in progress. 

Thank you for your understanding.

-les amis du FROMAGE